Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every engraving is proofed with stationery discipline: exact wording is required in writing, proofs are supplied at actual size, and names, dates and addresses are checked letter by letter before cutting, at any quantity, because engraved text cannot be corrected; handwriting reproductions are traced stroke for stroke from the customer’s photograph of the original document, retaining crossings-out and margin notes, with faded originals given an honest assessment and a restoration pass built only from visible strokes, and missing letters are never invented; wedding dates, closing dates, established years, years of service and street addresses are treated as the engraved content itself while prices never appear; gift programme customers’ artwork, reverse-side marks, typography and packaging specifications are held on file with per-recipient engraving batched from submitted lists and delivered gift-boxed and sorted; and boards are supplied in solid hardwood finished food-safe with engraving cut into the grain, with detailed construction enquiries answered briefly and honestly as adjacent to this site’s personalisation specialism.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.